Building CityHotel – A SaaS Solution Aimed to Transform Hotel Management in Germany

The Challenge

CityHotel, a forward-thinking hotel management company in Germany, approached Softobiz with a clear vision: to develop a comprehensive SaaS platform that would streamline hotel operations for small to medium-sized establishments. They needed a solution that could handle bookings, guest profiles, housekeeping, and financial reporting—seamlessly and efficiently.

My Role in the Journey

As the Business Analyst for this project, I was deeply involved in understanding CityHotel’s unique requirements and translating them into actionable deliverables for the design, development, and testing teams. Collaborating closely with CityHotel’s stakeholders, I ensured the final product met their expectations and addressed the needs of the hospitality market.

What I Delivered

• Requirement Gathering: Conducted detailed discussions with CityHotel’s team to document and prioritize their needs.

• Product Design and Roadmap: Crafted a detailed roadmap to guide the development of core functionalities like booking management, inventory tracking, and automated invoicing.

• Stakeholder Collaboration: Acted as the bridge between CityHotel’s team and our internal design, development, and testing teams, ensuring alignment at every stage.

• Localization and Usability: Focused on creating a user-friendly platform tailored to the German market, including multilingual support.

  
  

The Outcome

• Enhanced Efficiency: The platform enabled hotels to improve operational efficiency by 40%, streamlining everyday tasks like room allocation and housekeeping schedules.

• Improved User Experience: Automation reduced manual errors, while an intuitive design empowered staff to use the platform effectively.

• Market Success: CityHotel successfully launched the platform, gaining strong adoption across its target market in Germany.

Client Testimonials

"For a couple of years now, I have been working with Vinay with Softobiz and my team on an app and its development—among others for hotels. Working with Vinay is very pleasant and efficient; he always looks for a solution for everyone and is helpful and friendly. His work is well-structured and organized; he always has the overview. I like working with Vinay and can only recommend him."– Johanna Widmer

"Vinay has great communication skills and is a pleasure to work with. In his function as a business analyst for Softobiz, he has been working on a software development project, which I am managing, for a year. He is doing a very good job in handling requirements and coordinating their fulfillment with teammates in design, development, and testing."– Anna-Lena Lüpke.

Why It Matters to Me

Working on CityHotel gave me the opportunity to contribute to a product that directly impacted an industry. Collaborating with the CityHotel team and seeing the platform come to life was incredibly rewarding. It reinforced my passion for delivering high-quality SaaS solutions and deepened my expertise in translating complex requirements into scalable, user-friendly products.